KFC's Delivery Service expected to double

KFC's Delivery Service expected to double

A recent new national offering by KFC South Africa called KFC Delivery currently sees 42 stores delivering KFC in Gauteng, Eastern Cape, Western Cape, Kwazulu-Natal, Limpopo and the North West provinces. With its steady footprint growth, one can expect KFC to double its offering bringing to total 80 stores in its delivery stable by the end of 2012.

The new business layer is part of an important long term growth strategy for KFC. The introduction of delivery will see customers have Finger Lickin Good KFC more often and more conveniently as well as increase employment opportunities as more staff members, such as drivers, are employed to deliver within local areas.

“The motivation for not outsourcing the delivery portion of the business was a simple one. We want to ensure a true KFC experience by directly delivering food and by personally being able to control the quality of the food we deliver to our customers,” says Keith Warren Managing Director of KFC Africa. 

With each order freshly prepared and transported in heated bag technology that is able to maintain temperatures greater than 60 degrees for the short period it takes to get to the customer, one can expect a hot serving of KFC. KFC Delivery branded vehicles can be seen either in the form of scooter motorbikes or cars.

“KFC South Africa has taken learning’s and best practice from other global KFC markets within the Yum! network and customised the offering accordingly. We find that using scooter motorbikes, for example, are a lot easier than cars in highly built up areas. Some of the most creative delivery methods I have seen have come from KFC China, where the teams have equipped bicycles with baskets, to overcome the high volumes of traffic there to ensure quality standards,” concludes Warren.

To find out more information about KFC Delivery and if they are in your area, one can visit the KFC website www.kfcsa.co.za  or contact your local KFC restaurant to find out if they offer the service.

Date:27 March 2012

Comments

Anonymous1 April 2012

am working for kfc deliveries and am so proud of this fkc section coz its making our customers very happy eg i've got a customer whoz not walking due to disability but still she can get her sooo good kfc delivered to her door with a speed point machine as well.is'nt that soooo gooood!

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Anonymous2 April 2012

Is KFC in King William's town delivering to Bhisho? For how much do I need buy?

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Anonymous2 April 2012

MXM! i've been waiting for my chicken for 2 hours! stop being proud! this is non-sense!!! The delivery service is expected to double, but it hasn't! this is ridiculous!

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Anonymous3 April 2012

The service of KFC Hartbeespoort is pathetic! No milk for the cappuchino machine, then no coffee for the machine, then the coffee is purely milk! Then the machine is broken, no papa, no nothing! They have a "dont care" attitude! You will close down soon if something is not gonna happen soon! Yvonne

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Anonymous3 April 2012

KFC IS JUMMY !!!!!!

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Anonymous6 April 2012

well done this sounds good

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Anonymous7 April 2012

Hi I like the ideal of KFC delivering, i think it is about time cause it will create job opportunists to people like us. I would like to be KFC supplier of Drivers and Motor Bikes in a contract bases how do are go about it?

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Anonymous7 April 2012

I can provide experienced drivers that know the area very well, motorcycles for quick delivery no traffic accuses like others , kindly contact me on email : josephb.maseko@gamil.com or cell: 073 971 0647. Cost is reasonable !

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Anonymous10 April 2012

I am interested in this concept and would like to run a kfc,where do I start philip 0846556107

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Anonymous11 April 2012

I love KFC but it get frustrating when it comes to the issue of not delivering.You can improve your service on that area is very crucial.

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Anonymous12 April 2012

IS DONT LIKE THE MEAT, SO OILY ,SO DARK....JEEEZ...BUT LIKE IT SOOO MUCH....MUST BE HNGRY FOR THE BOX MASTA....TJOOO

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Anonymous12 April 2012

Hopefully the delivery service is more reliable than the URL included for more info: http://www.kfcsa.co.za/ I get "Server not found - Problem loading page"...just when my mouth was watering! Ah well back to toast it is (I'm so excited...Naarf!).

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Anonymous13 April 2012

since at younger age i love kfc , it is taste so good , icant even imagine , its more licker , menu / pap / zinger wings / its so reasonable people , have to stop complain ilove kfc menu + desserts

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Anonymous15 April 2012

Pretoria North people needs a delivery service, pleaassseee.....there are 3 branches here and not one delivers

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Anonymous24 April 2012

Why DONT KFC deliver?????? Hans strydom Randburg, or why dont they use Mr Delivery - I now have to eat what i do not feel for MXM Terry Very upset 0834571894

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Anonymous24 April 2012

MMMM LOVE DAT KFC! BLACK AND CRISPY JUICES YUMMMU

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Anonymous24 April 2012

I like my KFC like my women; black and crispy

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Anonymous26 April 2012

I love wings so much, I'm grabbing some to celebrate my pay day. Hooray!

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Anonymous28 April 2012

www.kfcsa.co.za doesn't work... might wanna fix that...

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Anonymous29 April 2012

oh my god ooooo i love the wings oooo tjooooooooo,if only KFC would open in Nigeria,i will sleep everyday all day outside kfc oooo

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Anonymous29 April 2012

ASSHOLE Its not www.kfcsa.co.za,try www.Kfc.co.za it will WORK,and the Nigeria guy/lady lol u funny

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Anonymous29 April 2012

@ Philip you have to go the the website www.kfc.co.za scroll down the page and click on franchise it will provide you all instructions on how to get a franchise,but there is a fee included Good luck hope everything goes well

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Anonymous30 April 2012

It is good that KFC is delivering food to our homes, but within the city it should be free. Consider sitting down and discussing about it. R10.00 is a lot!!!!!!!!!

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Anonymous3 May 2012

LE RE JISA DILO TSE LE DITLHABILENG KA DI INJECTIONS GORE ETLE RE SA STOPA GO LE REKELA. NO WANDA KFC E LE WOZA WOZA

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Anonymous5 May 2012

I would like thank the guy that gave Phillip the information on how to get a Franchise, it clearly shows that Phillip is ungrateful. The info you gave out actually helped me as well because now 'm in the process of getting my OWN franchise in Mafikeng. To the anonymous guy thank you and you should continue helping others.

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Anonymous9 May 2012

It's all good and well making a scene about your deliveries but when I have to phone every store from Bryanston to Randburg an put up with rude or incompetent staff who tell me to order R1000 worth of chicken or more before they are prepared to deliver then I think you all might want to look more closely at this so-called service you're trying to provide...or maybe just give your staff a crash course in what's going on around them and manners! If KFC in Port Alfred can get it right, what's wrong with Joburg...disgusting.

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Anonymous27 May 2012

Great idea, but will work better if KFC Meyerton will answer their phones. Gonna try smoke signals now, apparently technology does not work!

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Anonymous1 June 2012

Please Update Website Times as these do not appear to be the same as the Stores where have You every seen a Take away shop Close at 8 on a Friday... no Deliveries accepted after 19:30 I really Like KFC but seems its best to Stick to MR Delivery..

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Tampson8 June 2012

Mitchell's plain needs a delivery service, please please please

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Anonymous5 July 2012

Please don't give Bothasig delivery rights, they can't get much right as it is.. rather fix their ice cream machines and deliver toys to them, train their staff and remove the beggars from the doorway.. then go for it

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Anonymous8 July 2012

Struggling for longer than 30minutes for KFC rustenburg waterfall mall to answer a fcking phone! Bad service! Rather stop it and no one will get angry!

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Anonymous9 July 2012

NEVER EVER EVER GET YOUR KFC BY GOING THROUGH THE DRIVE-THRU, THEY JUST FLUCK YOUR ORDER UP AND WHEN YOU GET TO WORK OR HOME YOU DO NOT WANT TO TRAVEL BACK - THIS HAPPENS EVERYTIME I GET AN FOOD FROM RICHARDS BAY KFC - AND THEIR ANSWER IS" EEEHHHH SORRY MADAM WILL TELL THE PEOPLE TO CHECK BEFORE EEEEHHHH THEY PUT IN THE BAG" FLUCKIN HELLO WAKE UP MAN!

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Anonymous12 July 2012

ANONYMOUS KFC ROODEPOORT IS THE BEST, ALWAY HUPPY TO HELP AND THE CHICKEN IS GREATTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT. KEEP UP THE GOOD FOOD AND SERVICE. GO GOOOOOOOOOOOOOOOOOOOOOO

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Anonymous20 July 2012

The worst service at a drive-thru surely has to be theKFC at SONEIKE, KUILS RIVER in the Western Cape. On the 19th of July 2012 I spent more than 25 minutes waiting for a simple order of pops and 4 milk shakes. No apology from the staff, instead the excuse that because I didn't order chicken it wasn't necessary to inform me that there was a waiting period. The fact that I would be parked behind cars that were waiting for chicken was irrelevant it seems. I am disgusted with the level of service. The other food franchise, Macdonalds, would ask people to wait in a parking bay, ensuring a free flow of traffic. The worst is that there seems to be no site where one can lodge a complaint directly with the store.

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Anonymous16 August 2012

Hi, i purchased KFC yesterday afternoon, when the driver arrived , he had found that the coleslaw had opened up and messed the bag up completely , perhaps KFc should try and have a more secure carrying compartment on the bike, Also i was quiete disappointed to find that quiete a few of the chips were missing , please rectify this going forward , are the drivers "tucking In"? i really enjoy KFC but if this sort of thing happens again and again ,i will surely stop purchasing from KFC, Regards concerned Consumer.

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Anonymous1 November 2012

Prices. in KFC have recenlty go way UP! We notice especially us students who eat there all the time. No more Mega deal! are you serious. 8 wings gone up 2 R25 buks. And you charge for delivery-not a good come back at all. My fav. now is the Steers All day deal its only 25buks(burger,chips and cool drink). My other fav. is the Debonairs sub(it was 21buks,its just gone up to 24 buks on tuesday!)-at least they both deliver for FREE. It exams time-and no franchises are capatalising on student who stay up late studying and dont have time to cook........ oh and another thing. ever since they was the introduction of the zinger chicken which was and zinger burgers and hot wings.......people dont like or eat the normal fried,greasy and salty chicken anymore.........unless its a life nd death situation! In closing; In South Africa we have KFC almost on every coner but,but some dont have the breakfast manu......if you eating fried chicken by 9am, KFC is the reason we are all obese and diabetic. in hope, KFC has the potential to change South Africa eating habits. Was looking at the American menu, some stuff is Healthy.....use local produce and real lettuce and no white flour. ps.UKZN student

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Anonymous29 November 2012

At least you should write telephone numbers on th pacckets so that its easy to get contact details when we want to order.

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Anonymous4 December 2012

Can't believe how ridiculous some of these queries and comments are. KFC is charging for delivery to make a profit ,the last time I checked that was the objective of a successful business. Pay up and stop complaining.

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Anonymous6 February 2013

i hatethe delivery service they open late and come late!VERY BAD WHEN U DYING HUNGRY

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Anonymous23 February 2013

Meyerton kfc doesn't answer their phones. Going on for so long. Well the pizza places are making money, they answer their phones

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Anonymous24 March 2013

kfc rustenburg mall is useless f up mu ordes permanently ,. never awnswers the phone next time i will get macdonalds they area bit quicker and more profesional

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Anonymous1 April 2013

kfc is deliciouse so good i cant resist da taste

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Anonymous5 April 2013

Just phoned and phoned and phoned.... You get the pic. And i get the line cut off in my ear for the last 40 minutes. Last time i'll use this service....

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Anonymous6 April 2013

i need a delivery number in pretoria please!!!!!

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Anonymous7 April 2013

I want the oppurtunity to do KFC online ordering! You can do it in any country except South Africa!!! That's bad! And KFC Kyalami give the worst service and has the rudest staaf! Not even the Manager helped!

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Anonymous12 April 2013

kfc is so yummy, affordable and now can be delivered to us, wow great!

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Anonymous15 April 2013

Does KFC deliver at Boekenhoutskloof military base in Hammaskraal? How much is the delivery?

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Anonymous22 April 2013

Hi there, the delivery number in Pretoria is 0861000532.

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Anonymous28 April 2013

Today at 10am I ordered a Fully Loaded Box Meal for delivery. I was told it would take 30 minutes but after an hour of waiting, I phoned again and was told they would sort it out. The delivery guy only arrived at 12pm. I was charged R64.90 for a R57.90 meal (according to the 26 March 2013 prices), as well as a R20.00 delivery charge. My drink order was wrong and the delivery guy couldn't give me change. When I finally opened up my meal, it was cold and the chips were stale.

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Anonymous30 April 2013

please deliver around bedfordview thanks. thats all now hungry for KFC

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Anonymous31 May 2013

what is the number for kcf tongaat delivery

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Mannetjie Krugell1 June 2013

We in Pretoria, Montana, and I must say the store is not 100%, now that they can deliver is much better as there is no long drive thru with the delivery. :-)

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Anonymous1 June 2013

good idea

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Anonymous11 June 2013

Kfc customer complain so they can get free stuff

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Anonymous3 July 2013

In Blouberg area, KFC Parklands does not answer their phone, KFC Sandown road does not deliver, KFC Blouberg road does not deliver, Mr Delivery refuses to pick up KFC from any branch as does Delivery extreme. You guys are bloody pathetic.

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Anonymous3 July 2013

Getting Nando's. Better service in Blouberg area. Delivered hot to my door.

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Anonymous11 July 2013

Shew, what à mix of comments...interesting tho. I had many good and bad expériences at various kfc branches. The key to success is client service, consistency, à good product and compétitive pricing. If any of these fail, it is detrimental to the business. The problem is that SA has à long way to come as retailers generally have à bad attitude and also no compétition...so We kinda stuck

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Anonymous11 July 2013

Like We stuck with our horrid government whose employées think they doing u a favour by assisting u...albeit the job they get paid to do with our hard earned tac money...

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Anonymous25 July 2013

How u ant get a for a pezza? Its so wead... I bi cheese

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Anonymous14 September 2013

kfc delivery is inefficient

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Anonymous15 September 2013

THIS SERVICE IS BAD, I ORDERED A FOOD FROM THE CALL CENTRE, TOOK THEM 1H AN 45 MIN AN THE FOOD STILL NOT DELIVERED.

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Anonymous19 September 2013

I WOULD LIKE IF IN ESTCOURT THEY COULD DELIVER TO OUR DOOR.

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Anonymous27 September 2013

Why is there no App for my phone to order food and have it delivered like Debonairs have ? I can log in, choose my food, and place the order. I also pay online, and the food is then delivered to my door. KFC, please get this done.

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Anonymous1 October 2013

Poor delivery. Placed a oder at 9 and by 10h20 still no delivery or even a call to say why its taking so long. Wtf!

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Anonymous3 October 2013

kfc delivery is very fast, efficient, very good

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Anonymous31 October 2013

KFC in dubai is thevery bad service and House delivery is very bad.. I have received my order after 2 hours. . And the chicken was cold.. and thet have ask me to pay for the order or thay thay have called the police For me..! in dubai. . AND I PAY FOR THE ORDER AND I DIDN'T EAT THE FOOD.. IT'S COLD.. shame On you KFC..

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Anonymous31 October 2013

KFC in dubai is very bad service and House delivery is very bad.. I have received my order after 2 hours. . And the chicken was cold.. and thet have ask me to pay for the order or thay have called the police For me..! in dubai. . AND I PAY FOR THE ORDER AND I DIDN'T EAT THE FOOD.. IT'S COLD.. shame On you KFC..

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Anonymous31 October 2013

2 hours. . And the chicken was cold.. and thet have ask me to pay for the order or thay have called the police For me..! in dubai. . AND I PAY FOR THE ORDER AND I DIDN'T EAT THE FOOD.. IT'S COLD.. shame On you KFC..

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Anonymous14 November 2013

KFC paul kruger in PRETORIA is the best its always clean, they havr manners and the food is always hot food hot or cold desserts cold and fresh we live KFC PAUL KRUGER, IT must be24/7 coz its surrounded by flats nwe love their service, I'm on my eay to kfc paul kruger for a boxmaster

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Anonymous17 November 2013

I think is time to pay our lovingly customers a share of what they donate. Giving a voucher,which cost R50 is a childplay. S.A suffers from economic growth R50 is like 50cent for a family of four. Skoka from TEMBISA

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Anonymous26 November 2013

how much do you charge for delivery for lynnwood

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Anonymous3 December 2013

What is the number and how much is it for Randfontein

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Anonymous10 December 2013

yooohhhh KFC you guys really failed when it comes to the delivery story first of all i had to wait for more than 8mins on the phone which caused me airtime and when i finally get hold of the agent they tell me the delivery service in my area is closed for today next thing she wants to create an account for me with kfc why the hell would i want to do that with such poor service really now?

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Anonymous20 December 2013

I havnt tried the KFC Delivery service yet.. But can I order online?

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Anonymous30 December 2013

Its pathetic that you cant even find the number of the delivery service online.... what is the number to call to order kfc???

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Anonymous30 December 2013

again here is the kfc order number in pta 0861000532. and yes I have also yet to find the number updated on any of the kfc websites..

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Anonymous7 January 2014

Thank you KFC Hazeldean, Pretoria in particular! My family have just eaten another terrific KFC meal (YUMLICIOUS!!!) and after such super-smiling, super-fast service. Thanks Guys, you're the absolute best. I've always had excellent service from KFC - maybe I was born lucky, huh???

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Anonymous18 January 2014

Kfc Delivery is awesome, they deliver hot and fresh food. thank you kfc

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Anonymous18 January 2014

Pathetic! Other places deliver for FREE! R20! and i have to wait for a CALL CENTER to cost me more money, that you cant just phone a branch near me to place it and deliver it. Big Al's Delivers in my area for Free on Week Days but they don't deliver on Weekends. KFC is suck a huge name? Why charger for delivery when a branch could be near by? and make more customers happy?

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Anonymous25 January 2014

I am so angry for the service i got @ kfc paulkruger,a lady named Linah should not be working diectly with customers,she doesnt know customer service,and this is the second time i got a bad attitude from her

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Anonymous1 February 2014

They just can't do it right when it come to deliveries incompetent I should call them. One would think that such I huge brand will get things done and rite nogal, please don't take your customers for a ride where is the respect. Own up and acknowledge that ur doin a flop when it comes to the call centre service and your deliveries, and one more thing with such money KFC is making do invest in your staff they too can learn a thing or two about customer service, having rude and unruly staff does not make it any easier.

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Anonymous1 February 2014

Am a call centre manager myself but what is happening in KFC I can't begin it explain it is very sad indeed. Change your csm is not professional you can't say your call will be answered in less than 3 mins while you know very well that a person can hold up an hour Whatsapp with that. You suck, I wonder if this msg do get attended to.

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Anonymous2 March 2014

want your number

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Anonymous4 March 2014

Pretoria poor service ..waited more than 2 hours for delivery ...when we phoned back the call centre they said the driver is still on his way??

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Anonymous12 March 2014

Rustenburg kfc are up to shit with the orders, get someone who can listen hear and respond as to when they receive orders. We like the food but your busy loosing customers due to your incompetent staff.

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Anonymous30 March 2014

do kfc diliver in century city capetown

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Anonymous1 April 2014

i dont like the fact that kfc employees cant answer where the R2 for needy children are donated or send to, and the worst part is they ask for the R2 first and then take an order. head office please do something

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Anonymous1 April 2014

wings are small in size but they are expensive, cant u guys offer zinger wings in sizes like chicken licken because their size comtradicts the price

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Anonymous15 April 2014

Julle web site is kak

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Anonymous16 April 2014

Hi when will Emalahleni and Middelburg Mpumalanga start with deliveries?

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Anonymous14 May 2014

Awesome service just a pitty it takes forever to get the number needed for delivery service. As it is all most imposible to find it on the website. What is the point to providing this if you as kfc do not put the NUMBER EVERY ON THE WEBSITE!

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Anonymous22 May 2014

whats the point of the delivery service when you cant get a single shop that delivers in capetown.

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Anonymous22 May 2014

Kfc Parklands does not Deliver (and 7 other kfc owned by the same guy do not deliver) KFC century city does not deliver KFC Milnerton does not deliver WHATS THE POINT OF ADVERTISING THIS SERVICE??????

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Anonymous30 May 2014

deliveri suck hold time wehn you phone in are terrebile from 5 min then 10 min then 2 min then 15 min and so that go s on and that cost the custemer money GERT VAN WYK PRETORIA

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Anonymous7 June 2014

great that u have this awesome service but the number is nowhere to be found!

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Anonymous24 June 2014

I went to one KFC Empangeni I bought streetwise two and 500ml while I was enjoying my meal I felt like drinking pure water and I've asked one of the waiter for a glass of water she went straight to the DUST BIN to fetch can of coke and she went to the toilet n fetch water for me.I was so shocked

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Anonymous25 June 2014

i bought something for 199 thay still charge for delivery.from lynnwood to silver oaks.that is toomuch. thanks

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Anonymous28 June 2014

To say the KFC Delivery service is terrible would be an understatement. I had to wait for over 30 minutes to make an order for delivery but still didn't get through. Called Customer Care and was attended to by an agent who sounded like I was just bothering him with my complaint. See me at KFC again!

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Anonymous21 July 2014

Very neat article post.Much thanks again. Much obliged. kbfcdgfkdakcccac

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Anonymous26 July 2014

So many negative comments...wheeew I don't think I'll ever order online thank you very much.

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Anonymous26 July 2014

Kfc..do something because this does not Sound good

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Anonymous26 July 2014

Dissapointed

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Anonymous26 July 2014

Yho Kfc

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Anonymous26 July 2014

Are you guys serious aBout KFc??

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Anonymous6 August 2014

please send me a contact number for delivery in centurion. thanks

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Anonymous9 August 2014

When we contacted the delivery service... the people was very rude! When I asked if they could talk Afrikaans they just didn't respond and hanged up the phone!!! So when I called back they spoke in a loud voice tone...That's just not on man!

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Anonymous9 August 2014

hello i just want to emphasize how crap KFC"s service is. you can"t hear what they saying and then the bastards want to get angry when you ask to repeat something. the worst service ever. Is definitely the last time i'm ordering!!

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Anonymous13 August 2014

kfc is becoming sloppy...serving stale food...staffs been rude and acting as if you're disturbing...smh. This might sound funny but it's becoming so black!

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Anonymous15 August 2014

link doesnt work to kfcsa - stupid!

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Anonymous20 August 2014

Kfc Kwazulu Natal deliver and they charge R15 for delivery which they gave the driver R10 per delivery but now true blue food company the biggest kfc franchise conpany in durban reduced the driver money on delivery from R10 to R2.5 which is not fair and u they still collecting 15 rand per delivery .This true blue food is heatless and doesnt care about the risky life of motorbike driver

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Anonymous20 August 2014

Still on true blue foods a kfc franchise in durban and surburbs when the last director satchu naidoo was there he made it clear to us that the almighty YUM fixed delivery charge to R15 and R10 should go to the driver but now the big boss kuben naidoo has changed every thing after d resignation of the director of the company kuben naidoo now said he cant pay R10 per delivery he can only pay R2.This man is a bad man to the core because he does not care about the contract the drivers sign ...Wat i want to know is dat is it YUM that fixed the price for delivery just like the way satchu naidoo said to all drivers when he was still in True blue food in durbann

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Anonymous22 August 2014

What is the call centre number in durban

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Anonymous26 August 2014

Damn you kfc the number is not going through fork man im hugry here

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Anonymous27 August 2014

Not impressed at all. First and last time I'll try this service. Waited 15 minutes for call to be answered (average call - according to voice prompt - 5 minutes, yeah right), just to be told, the local store cannot cope and will take 2 hours for delivery. You're giving fast food a bad name KFC......thx for wasting my time.

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Anonymous30 August 2014

8 hours

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Anonymous31 August 2014

50 minuts and the kfc is like 6 blocks from me

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Anonymous9 September 2014

I have a friend who works at the wonderboom KFC and they are paying for laundry which is being deducted on their payslips and they never taken their clothes for laundry, they had to wash it themselves at home. which i think its unfair and there are so many issues at this branch which need special attention. they are scared to complain as they might be victimized. can KFC Head Office send a team to investigate

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Anonymous11 September 2014

Pretoria North needs a delivery service please..... I have searched all of the sites but none of the KFC's in the pretoria North can deliver. Please improve the service in these areas as well - orders are often packed wrong or you wait for 30 to 40minutes for your food.

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